Customer Support Services
QEI is a full service SCADA provider and we are fully committed to customer satisfaction. We understand that, as a customer, one of your main concerns is the level of service and support available to keep your system working efficiently and reliably over its entire life cycle.
Our helpful and friendly Customer Service Department is the point of contact for all your post sales needs. As in all other aspects of our operations, the Customer Service Department follows ISO 9001:2008 certified procedures to maintain the highest level of service quality. All customer contacts are entered into our computerized tracking system and closely managed and monitored for quick and effective responsiveness. Shortly following the closing of a service issue we follow up with one final telephone call to confirm that all questions have been addressed to the customer’s satisfaction.
When you purchase a SCADA system or equipment from QEI you gain a partner who is committed to your success and satisfaction.
Whether you are interested in a Maintenance Contract, or need telephone/modem Technical Support, Onsite Field Service, Training Courses, or Printed Circuit Board Repair, our Customer Service personnel stand ready to help you.
We will custom tailor our services to meet your individual needs. You can count on our full commitment to make your decision to purchase QEI equipment a sound and rewarding experience whether your purchase includes a full QEI TDMS-PLUS System, QEI RTUS or ePAQ-9100 Protocol Gateways, QEI Telemetry Hardware, MiniCap/MicroCap Controllers, or any of our other product lines.
Key features of QEI’s customer support include:
• QEI has demonstrated long-term product support which in some cases spans four decades. Our extensive documentation library contains information on all past and present products, and a large spare parts inventory ensures prompt response to customer needs.
• The members of the department are scheduled for field service in such a way that one or more members are always at the plant to provide Help Desk Service.
• QEI offers a true 24x7 after-hours service, holidays included.
• Training courses are offered on all products and systems either at QEI or the customer’s location. QEI’s plant has a fully equipped training facility.
• Post warranty service contracts are available for the both hardware and software/firmware.
• QEI’s Customer Service is also ISO 9001:2008 certified along with the other departments of the company.